Our phone lines open from 08:00 – 18:30 Monday to Friday
Changes when requesting an on the day appointment.
Over the coming weeks when patients call for an on the day appointment the receptionist will ask the caller for a brief description of the problem. This is to help direct the patient to the appropriate service for their problem. Our new clinical pharmacist may be more appropriate to see rather than an appointment with the G.P
We have some leaflets in the practice which provide more information on this.
Our surgeries run from:
- 07:00 – 12:30 Mondays and Thursdays
- 08:50 – 11:40 Tuesdays, Wednesdays & Fridays
- 13:00 – 20:00 Mondays and Thursday
- 15:00 – 18:30 Tuesdays,Wednesdays and Fridays
Extended Opening Hours:
We provide extended opening hours with pre-bookable appointments available during the hours of:
Mondays 7.00am to 8.00am and 6.30pm to 8.00pm
Thursdays 07:00 to 08:00 and 18:30 to 20:00
All our extended hours appointments are available to pre-book up to 1 week in advance. In addition, we have a limited number of routine appointments that are available to pre-book up to 1 week in advance with each GP.
How do I book an appointment?
We would prefer you to book an appointment on the day you wish to be seen. You can do this by telephone, on-line or by calling into the surgery. The earlier you are able to contact the surgery for an appointment the more choice will be available.To gain access to your personal on-line system, and book appointments on-line, please visit reception with 2 forms of identity, one must be photographic and the other confirming your current address and you will be provided with login details. The service can be accessed via the link at the top of this page.
Emergency requests will be answered at the surgery during our telephone opening times of 08:00 - 18:30 Monday to Friday.
Sign Language Interpreter Service
Wigan patients can access the services of a Sign Language interpreter to accompany them to GP appointments when needed. To do this patients contact Action on Hearing on either 0845 685 8000 or email them at firstname.lastname@example.org. They’ll require basic information ie. patient’s name, where the appointment is, the type of appointment and they’ll make the necessary arrangements to accompany the patient to their appointment.
For patients whose first language isn’t English and who need the services of an interpreter at their GP appointment, the practice can access the services of Language Line. This is a telephone interpreter service. If you require this service at your consultation, please let a member of staff know when you book your appointment.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Please let us know if you require one and this will be arranged.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.